Netriva Infrastructure and Systems Management Service provides best of breed technologies and operational processes to your IT systems. Our highly skilled technicians, systems and processes can transform the way your IT is managed.
Netriva IT Support delivers IT help desk support services where you need them, when you need them. Your staff and end users have phone, email and web access to a highly trained team, ensuring they stay productive and have minimal downtime and disruptions.
We can tailor coverage to precisely meet the demands of your business: short or long term. Levels of support available from our IT help desk range from delivering your entire support desk function to resolving or passing on out-of-hours support calls. We offer scalable pricing based on usage, so you won’t pay a large overhead for a facility you may rarely use.
We provide comprehensive reporting, providing visibility of how and when specific user groups or sites use support. This can enable you to measure delivery of user SLAs, charge against cost centres, identify needs for training, justify system or process improvements and perform trend analysis to provision future support resources.
IT SUPPORT (HELPDESK SOLUTIONS)
Our state-of-the-art help desk operates to ensure that your systems are running smoothly and your end users are productive. Levels of support available from our IT help desk range from delivering your entire support desk function to resolving or passing on out-of-hours support calls. We offer scalable pricing based on usage, so you won’t pay a large overhead for a facility you may rarely use.
DESKTOP MANAGEMENT
Our Desktop Management solutions provides pro-active management of your desktop and laptop fleet. We automate key tasks such as asset management, patching and software distribution. Our service provides control to your business by providing critical information on the assets you have deployed, software installed and an easy process to install and upgrade new software.
SECURITY MANAGEMENT
We offer a range of expert services, from strategic planning, through to day-to-day management, to help protect your IT infrastructure against digital threats. We deliver the expertise, tools and infrastructure you need to help secure information assets, while simplifying IT security management and delivering protection 24/7.
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Your business can choose any combination of our services or get in contact with our team to create a tailored solution.
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